Salesforce Enhances Cloud, Collaboration, and Automation

SaaS-based CRM giant Salesforce has acquired the collaboration and chat software company Slack, and announced new public cloud deployment options and automation tools for its platform.Leveraging the public cloud, delivering better employee and partner collaboration, and building intelligence into the platforms that run the enterprise have been among the themes for IT organizations this year.…

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How Salesforce overcame its pandemic ‘paralysis’ and learned to ‘lean into the change’

Radically adapting a business with more than 50,000 employees during a pandemic isn’t easy, even for one built specifically for the cloud era. But after almost 9 months, Salesforce has almost completely transformed just about aspect of the way it operates. According to Salesforce president and COO Bret Taylor, that progress came after a slow…

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